General Information
Ordering
Limitations
All our products must not be used in either of the following applications:
- life support systems
- military applications
- nuclear power plants
- applications where software or hardware failure of the telos product may cause injuries or environmental damages.
Delivery time
Most goods are on stock.
Your order will be shipped at least one business day after it is confirmed, provided that any required customs clearance has taken place.
Documentation
Documentation of hard- and software is provided electronically in .pdf files. Software needs to be downloaded here.
Value Added Tax
Since all products are for industrial customers only, prices are excluding VAT. telos does not sell product to private individuals.
European Union Customers
Members of the European Union EU having a valid VAT ID Number are requested to list their VAT number on the order. If your number is not included, you will be charged VAT. Other international customers are delivered free of VAT in any case.
Payment
Prepayment by wire transfer / credit card. For well-known customers other conditions are possible.
Additionally you can pay using Wire Transfers
Here is an important note to keep in mind when wiring money: You usually get three modes of handling banking fees: “our”, “shared” or “bent”. Please use “our” to indicate that the banking fees are not taken off the actual amount you are transferring. Our bank does not charge for incoming wires but the bank you are using may do so along the way.
Shipping Rates
- Deutschland: 10 €
- EU 1: 39 €
- EU 2: 49 €
- Europe non EU: 56 €
- USA: 49,50 €
- Israel: 67 €
- Canada: 55 €
- Rest of the World: 69 €
- Germany, Express delivery: 35 €
- Deutschland: Shipping on customers account – within Germany / EU: 8 Euro
- International: Shipping on customers account : 35 Euro
International Commercial Terms
We are shipping FCA – free carrier Hamburg. The buyer is subject to import charges and duties.
Distributors And International Sales
Please check our statement on distributors.
Return Policy
Our online store serves exclusively business customers. Returns are strictly excluded.
Please verify your order carefully before purchase. Due to our clear B2B focus and individual pricing, returns or cancellations are not accepted.
If you have any questions about your products or order, please contact us prior to purchase.
Do not assume e-mails to work in any case
Due to heavy spam attacks, we are running several strategies to keep the volume of spam-mails reasonable.
Unfortunatelly we cannot completely make sure not to decline real mails. So, please if you get a message about mail-problems, please come back to us by mail / fax or this form.
We are always answering mails within 24 hours during working days, so please come back to us in case there is no answer within one day.
German Customers – Deutsche Kunden
Unsere Geräte werden aussschließlich an gewerbliche Kunden verkauft (“b2b), bitte beachten Sie, dass Sie die Geräte auch aussschließlich an Unternehmen weitergeben. Sollten Sie die Ware an Unternehmen außerhalb Deutschlands weitergeben, so bitte wir um Nachricht.
Elektroaltgeräte unserer Produktion schicken Sie uns bitte auf Ihre Kosten zur Verwertung zurück. Nehmen Sie dazu gerne im Vorwege oder bei Fragen Kontakt mit uns auf.
Dazu bitte einfach entsprechend unsere Return Of Material Vorgabe vorgehen, die generelle RMA Nummer für diesen Zweck lautet “Elektroaltgerät”.
Unsere Geräte enthalten keine Batterien, Akkus oder besonders zu handhabende Komponenten, daher ist diesbezüglich nichts zu beachten.
Rückgaberichtlinien
Unser Onlineshop richtet sich ausschließlich an gewerbliche Kunden. Eine Rückgabe der Ware ist grundsätzlich ausgeschlossen.
Bitte prüfen Sie Ihre Bestellung sorgfältig vor dem Kauf. Aufgrund der klaren B2B-Ausrichtung und individuellen Kalkulationen ist eine Rückgabe oder ein Widerruf nicht möglich.
Sollten Sie Fragen zu Ihren Produkten oder zur Bestellung haben, kontaktieren Sie uns bitte vorab.