telos EDV Systementwicklung GmbH

Support Policy

All our standard products, both, hard- and software are licensed for lifetime. Product owner do not have limitations on how to proceed with the goods, you may commit them to third parties without limitations.

Service Contracts

A service contract relates to a dedicated telos hardware, it lasts at least 12 months. It includes

After the end of the contract you may of course continue using your software. However you will not benefit from software released later on.

Initial Service Contracts

With each purchase you get a free service contract for the hardware in charge. This contract is valid 12 months. So you will benefit from our service and coming software releases for one year for free.

This is an important issue since telos is extending the software capabilities on a regular base.

Extending Service Contracts

With the end of a service contract you may consider extending the service period to benefit from the additional capabilities of coming release or make use of our support.

The price depends on the product and the enabled options.

Prices

Connii

40

Euro

Connii MM / Connii MM 2.0

50

Euro

I2C Labview

50

Euro

Tracii Labview

57

Euro

Tracii Talk

139

Euro

Tracii Spy

87

Euro

Tracii Work

46

Euro

Tracii XL/XL 2.0

195

Euro

Tracii XL/XL 2.0 Option: Analog

200

Euro

Tracii XL/XL 2.0 Option: High Speed

120

Euro

Tracii XL/XL 2.0 Option: Labview

50

Euro

Tracii XL/XL 2.0 Option: Tracer

290

Euro

The figures are for an extension of the service contract by one year.

Discounts

In case you extend the service contracts for more than one year, you will get a discount

two years - 10%

three years - 20%

four years - 30%

If a service contract is extended after its expiration date, the start of the new contract is one day after the end of the last one. For products having several options enabled please add the respective values.

Ordering

Please be so kind to send us the serial number of the unit you want to extend the service contract for.

More Information



http://www.telos.info/