The shop is intended to assist in selecting the items you want and requesting a quotation from us. In other words: You are not placing an order using the shop. Within hours we come back with a formal quotation to you.

If you prefer to send us your request by e-mail, fax or call us please contact us this way. E-mail inquiries are prefered to be able to copy your data directly into our system.

All our products must not be used in either of the following applications:

• life support systems
• military applications
• nuclear power plants
• applications where software or hardware failure of the telos product may cause injuries or severe environmental damages.

Due to heavy spam attacks, we are running several strategies to keep the volume of spam-mails reasonable.

Unfortunatelly we cannot competely make sure not to decline real mails. So, please if you get a message about mail-problems, please come back to us by mail / fax or this form.

We are always answering mails within 24 hours during working days, so please come back to us in case there is no answer within one day.

Since all products are for industrial customers only, prices are excluding VAT. telos does not sell product to private individuals.

Hard- and software-documentation is provided electronically in .pdf files. 

Members of the European Union EU having a valid VAT ID Number are requested to list their VAT number on the order. If your number is not included, you will be charged VAT. Other international customers are delivered free of VAT in any case.

German customers are kindly asked to provide their German tax number. Please check the Steuerverkürzungsbekämpfungsgesetz for details.

Cash on delivery / prepayment by wire transfer / cheque drawn to a German bank / credit card. COD is available in Germany only. For well-known customers other conditions are possible

• Germany, P.O. total < 250 Euro: 10 Euro
• Germany, P.O. total >= 250 Euro: free
• Germany, Express delivery: 18 Euro
• European Union countries (joining before 2004): 28 Euro
• European Union countries (joining 2004): 47 Euro - sorry the forwarders still charge high rates.
• Other western europe countries: 36 Euro
• Eastern europe: 47 Euro
• USA and Kanada: 40 Euro
• Asia & Mexico: 54 Euro
• Brazil Handling: 90 Euro
• Brazil Handling Incl Shipping: 154 Euro
• Rest of the world: 64 Euro

We are shipping DDU - delivered duty unpaid.

Goods are insured, we are paying shipping and insurance. The buyer is subject to import charges and duties.

Goods are shipped at least one day after the order is established. Most goods are on stock.

For almost all non-German locations we use Fedex International First.

Fedex needs one working day for shipping to the U.S. and up to two working days for western Europe. Other countries are usually delivered within four working days. You may consider checking the transit times directly at the Fedex web for your location.

You may track the status of your parcel as soon as you get the tracking ID from telos.

Please check our statement on distributors.

Here is an important note to keep in mind when wiring money:

You usually get three modes of handling banking fees: "our" "shared" or "bent". Please use "our" to indicate that the banking fees are not taken off the actual amount you are transferring. Our bank does not charge for incoming wires but the referrence bank you are using may do so along the way.